Norwegian Refugee Council (NRC)
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Technical HR Officer - Roving and Performance Management

Job Description and Requirements

The role of the Technical HR Officer Support & Performance Management is to support implementation of NRC HR processes and in particular support managers to focus on robust performance management processes and related disciplinary cases are processed in a timely manner as per NRC and Jordanian Labour law.

Generic responsibilities:

  • Management of project staff.
  • Implement plan of action for delegated portfolio of support function’s projects (activities, budget and project documentation).
  • Day to day follow of progress in project implementation.
  • Ensure adherence and compliance with NRC policies, support function tools, handbooks and guidelines.
  • Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist.
  • Promote and share ideas for technical improvement.
  • Prepare periodic progress reports and other documents.
  • Ensure capacity building of project staff and transfer of key skills.
  • Liaison and collaborate with relevant local authorities and stakeholders.
  • Promote the rights of internally displaced/returnees In line with the advocacy strategy.
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities

  • Provide roving HR support to NRC field sites on key Human resource processes in coordination with the Human Resource Manager.
  • Act as the focal point for the program on performance management and the administration of complaint/grievance and disciplinary matters and processes.
  • Coordinate investigation processes on alleged and reported cases of indiscipline or misconduct, including representing HR, forming of investigation committee, interviewing complainants and subject of complaints, and preparing reports to inform decision-making process.
  • Advise management on the process of handling disciplinary cases and interpret policies and legal statutes regarding each particular case after weighing its merits/demerits.
  • Present the findings and recommendations of the investigation to the Human Resource Manager for review and submission to management action.
  • Prepare disciplinary letters once management actions for disciplinary matters are determined.
  • Provide feedback to the concerned employees/managers about the progress made in conducting investigations and addressing the matter.
  • Analyzing time taken to respond to and settle grievances/disciplinary with view of enhancing efficiency
  • Maintain a status report with respect to disciplinary cases and decisions.

Our Ideal Candidate:

We are looking for a candidate with a Bachelor’s Degree in Human resources, business administration or similar relevant field. Minimum 3 years of experience from working as a senior HR staff member preferably in a humanitarian/recovery context. Experience as an HR Generalist providing HR support and managing disciplinary processes. Computer literate with strong numerical ability/excel skills. Strong conceptual and Analytical skills with keen attention to detail. Strong communication, interpersonal and organisational skills. Excellent skills in MS office programmes (MS Excel, Word, PowerPoint, database and

network communication). Highly approachable, trustworthy and confidential.


We are particularly looking for a positive individual with strong communication and interpersonal skills, who can build trust and confidently navigate both internally and externally at different levels, to have the ability to analyze data and trends for informed decisions and Capacity building skills.

In this position, you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.


Additional Information:

Candidates are encouraged to apply early as applications will be screened as received and position will close once a suitable candidate is identified.

Contract period: Till September 30 2019 (subject to extension)

Salary/benefits: 1347 JOD (subject to social security and Income tax)

Duty station: Amman

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.

NRC does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Offers of employment or job openings with requests for payment of fees are fraudulent. Victims of such scams should report them to their local law enforcement authorities for appropriate action.